Wintouch Cache Clearing Process

When a new jar file is loaded, problems may arise from having old items in the cache. The first step to troubleshooting a Wintouch problem is clearing the cache. If the problem persists, then you should ask for further assistance.

There are two types of cache that may need to be cleared.

I. Java Webstart Cache. (1.5.x and 1.4.x)
II. Internet Explorer (Browser) Cache.

Note: Before clearing your webstart cache, please make sure you have the link to Wintouch bookmarked. An example link would be http://www.mycompany.com/wintouch/StartWintouch.html

I. Clearing the Java Webstart Cache for 1.5.x

1. Exit Wintouch.

2. Click the Start Button.

3. Scroll to Settings > Click on Control Panel
4. Double Click on the Java cup icon. The Java Control Panel should open.

   

5. Click on Delete Files. The Delete Temporary Files window should open.

   

6. Make sure all three check boxes are enabled (checked)
7. Click OK.
8. Your cache should now be cleared.

Note: If you think your cache did not clear, then you can delete your hidden Sun folder, which is typically located in C:\Documents and Settings\UserLoginName\Application Data

Clearing the Java Webstart Cache for 1.4.x

1. Click the Start Button.
2. Scroll to Programs and then Java Webstart. Click on the Second Java Webstart.

   

3. Select File then Preferences



4. Now Select the Advanced Tab



5. Click on the Clear Folder button and then Ok.
6. Your cache should be cleared and you should have no downloaded applications.

II. Internet Explorer - Cache Clearing Process

1. Click the Start Button.
2. Select Settings and then Control Panel.

   

3. Double Click on Internet Options

   

4. The Internet Properties Window will open.

   

5. Delete Cookies

   

6. Delete Temporary Internet Files including Offline Content

   

7. Clear History

   

8. You should now have cleaned out Internet Explorer.