Press Release: Touchtone Named IBM Premier Business Partner
To receive Premier Partner status with IBM, Touchtone has multiple employees with appropriate certifications in IBM iSeries technologies. These include sales and marketing training in addition to the technical certifications of our programmers and customer service staff.
In addition, Touchtone has submitted customer experiences that demonstrate Wintouch is successfully installed at customer locations running on IBM iSeries hardware with IBM software. Touchtone also must maintain specific revenue levels from verifiable revenue sources (customers actually using Wintouch CRM.)
Touchtone must maintain these revenue levels year over year. Proven customer satisfaction is evaluated by independent third party vendors annually. Software partners that successfully maintain these levels over time are issued invitations to Premier Partnership.
Premier Partnership levels must be re-certified annually and can be terminated at anytime if customer satisfaction levels and technical certifications in IBM technologies are not properly maintained.
Touchtone's interpretation in plain English for our customers: we, at Touchtone, are committed to our product, Wintouch, on the IBM iSeries platform and will do whatever it takes to maintain the highest level of training, certification, knowledge and customer service available today. This means we are available not just in the past or today, but well into the future, providing reliable products that go above and beyond industry standards to meet or exceed IBM requirements.
Touchtone has been in business for nearly 20 years, all of it on IBM midrange servers - AS/400, iSeries, System i, now Power i - and we fully intend to be available long into the future for our customers.