Integrated front- and back end iSeries – AS/400 data
Improve customer loyalty to gain competitive advantage
Are you looking to improve customer loyalty and increase sales for your electronics business? The electronics sales and service solution from Touchtone employs Wintouch Web-enabled customer relationship management (CRM) methods to gather and analyze customer information – for insight that can help your company improve
The advantage
Benefit from our years of experienceTouchtone has over nine years in the CRM industry, implementing successful CRM solutions for electronics companies just like yours.
The Wintouch Electronics Sales and Service solution from Touchtone is built on our years of experience and offers:
- Rapid installation and integration to your existing back end applications. We can have your Wintouch Electronics Sales and Service solution solution up and running in as little as two weeks.
- Extensive knowledge of the iSeries – AS/400. We've been working exclusively on this platform since we began in 1991.
- Commitment to the iSeries ض AS/400. We are committed to helping you make more efficient use the equipment and software already in place in your organization with an added component that can draw data from any iSeries software and integrate it on the monitor and at the fingertips of the staff people that needs it most.
The benefits
Understand your customers and their needs
The Wintouch Electronics Sales and Serivice solution from Touchtone can enable your electronics business to manage the breadth of your customer relationships – spanning sales, service, customer contact and customer insight. Our solution can help improve customer loyalty and satisfaction while reducing the costs associated with marketing, sales and customer service:
- Understand current customer needs to quickly get your products to market before customer needs change
- Provide sales and marketing staff with accurate, accessible data to more efficiently target customer purchasing patterns and recognize or anticipate trends
- Improve your understanding of customers' needs – recognizing customer preferences and buying patterns allows you to build individual customer solutions across your business channels and divisions, as well as to cross-sell and up-sell
- Achieve a new level of service by exceeding expectations – offer your customers the information and services they want before they ask
The approach
A solution that can improve customer service
You can use the Wintouch Electronics Sales and Serivice solution from Touchtone to:
- Establish enterprise relationship management and mprove communication with key contacts to get answers to customers more effectively
- Focus more on the customer and generate greater cost efficiencies by having only one repository for customer and product information for the sales and marketing team
- Transfer information smoothly for improved customer service across every point of contact
- Provide access to the latest information quickly, easily, transparently and globally throughout your organization by integrating isolated silos of business data
The financial advantage
Improve ROI
The Wintouch Electronics Sales and Serivice solution from Touchtone can help your electronics business improve ROI with a potential increase in:
- New sales
- Sales from existing customers
- Customer satisfaction
- Customer Retention
Our solutions can help reduce:
- Customer complaints
- Service after sales costs
